As announced yesterday, we migrated our billing database to a new billing system.
Unfortunatly, all the datas weren't correctly imported (namely the invoice's due date datas).
As a result the new billing system wasn't able to check correctly some invoices. Last night, during an automated task, it generated and sent a new set of invoices.
Even if we worked conscientiously to import these datas, this error was unpredictable and we ask for your forginess.
Today, we tried to fix and cancel all the imported datas to reflect the present status of each customers.
If you received an invoice today with a improper due date (somewhat like 00/00/0000), please ignore it. Usually this invoice should have been already removed from your customer's control panel.
Anyway, we are inviting you to log in into your customer's account to check if all your informations are up to date and were well-imported.
If, for any reason, you still find an incorrect invoice or experience any problem with your account, we are inviting you to contact us or to open a trouble ticket.
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Best regards,
Susan F.
Sales Supervisor.
Tuesday, February 20, 2007